Privacy policy

1. Policy Overview

1.1. Media-20 FZCO, with its registered address at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates (“Company”), prioritises your privacy concerns. 

1.2. This Privacy Policy outlines the information collection process on https://www.media-20.com (the “Website”), how we utilise it, with whom we share it, and the available options. 

1.3. Additionally, the Privacy Policy explains the measures we take to protect your information, the duration of its retention, and how you can reach out to us regarding our privacy practices and exercise your rights.

2. Information Collection

2.1. Media-20 collects data to provide you with direct feedback regarding our services.

2.2. You provide Some of this data directly, while we obtain some through technologies like cookies and receiving error reports or usage data from software on your device.

2.3. When you complete our online registration form, you consent to provide us with information about your company (you), such as your company name and contact details.

2.4. It’s imperative to provide complete, accurate, and up-to-date information, as inaccurate or incomplete information may hinder our ability to contact you.

2.5. We collect various data, including:

• Visitor behaviour patterns: Information about the website sections you visit and the time spent there.
• Configuration data: Details about the network you use to connect to our website, including your IP address.
• Error reports and performance data: Data about any problems you encounter with our services, aiding us in diagnosing and resolving issues.
• We may also collect personal data from third parties with your consent or from publicly available sources.

3. Use of Collected Information

3.1. The information collected is stored in our database (“Database”) and used in accordance with this

• Policy and applicable law for the following purposes:
• Providing high-quality services on the Website;
• Developing and enhancing our products and services;
• Contacting you periodically to provide information related to our services and products;
• Conducting research, surveys, and other product and service development activities;
• Rectifying errors and improving the Site;
• Transferring Information to Third Parties.

3.2. Information may be shared with third parties under the following circumstances:

• With our service providers to operate, maintain, and improve the Website;
• In cases where you abuse your rights to use the Website or violate applicable law;
• With attorneys, courts, and relevant third parties in legal disputes involving you;
• In the event of reorganising the Website’s operation within a different framework or legal structure;
• With our corporate group entities, ensuring compliance with this policy;
• Your information will be shared with others only with your explicit prior consent.

4. Accessing, Updating, or Deleting Your Information

4.1. You can request changes to your information, including access, deletion, correction, or cessation of further use.

4.2. We retain information as necessary to provide services, comply with legal obligations, and resolve disputes.

4.3. If you wish to raise a complaint about how your data is handled, please get in touch with us at info@media-20.com.

5. Governing Law

5.1. The laws of the United Arab Emirates govern this Privacy Policy, and you consent to the exclusive jurisdiction of the courts in connection with any disputes arising under or in connection with this Privacy Policy.

6. GDPR Data Protection Rights

6.1. You have various rights regarding your data under the GDPR, including the right of access, rectification, erasure, restriction of processing, objection to processing, and data portability.

6.2. Contact us if you wish to exercise these rights.

7. Cookie and Other Trackers

7.1. We use cookies to compile aggregate data about site traffic, user preferences, and interactions.

7.2. You can manage your cookie preferences through your browser settings.

8. Changes to this Privacy Policy

8.1. We will update this Privacy Policy as needed, and material changes will be prominently posted or directly notified to you.

9. Contact Us

9.1. For questions about this Privacy Policy, contact us at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. You can also reach us via email at info@media-20.com or by contact form at https://www.media-20.com/contacts.